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Frequently Asked Questions
Onsight Products processes and ships orders within 1 to 2 business days of receipt. All orders are shipped via UPS (estimated time for delivery is 7-10 days), unless an alternate shipping method is specified. If an alternate method is chosen, delivery time will depend upon the type of shipping service you've specified and your location.
How can I have an order rush-shipped? Rates are higher for DHL Rush Service, USPS Post Office boxes, and all shipments outside the continental U.S. Therefore, we encourage our customers to avoid using rush service and have goods shipped to a physical address rather than a P.O. Box whenever possible, to minimize freight costs. If you decide that you do not wish to keep your items you may refuse your package or if you have opened the package send it back to Onsight Products at 820 Old Wilmington Road , Coatesville PA 19320 Attn: Returns Department. Once we receive your package a refund will be issued and an email will be send to notify you . Please note: we will NOT issue a refund unless the item (s) are returned to us. NO EXCEPTIONS. All returns MUST be received within 30 days of the shipping date (from Onsight Products). What Are Our Products Made Of?
Alabastrite is Onsight Product's product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).
The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight.
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.
Gypsum is a white mineral which is usually used to make Plaster of Paris.
A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color. |
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